Privacy Policy

A legal disclaimer

Privacy Policy — Oakey Estates

Oakey Estates (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you use our website or services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are
Oakey Estates
19 Jubilee Avenue
hello@oakeyestates.co.uk
07401 851075
If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.

2. What Information We Collect
We may collect and process the following types of personal data:
Information you provide directly:

• Full name

• Email address

• Phone number

• Postal address

• Property details and preferences

• ID and verification documents (where legally required)

• Financial information required for property transactions

• Messages and enquiry details submitted through our website forms

Information collected automatically:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent on site

• Cookies and usage data

3. How We Use Your Information
We use your personal data to:

• Respond to enquiries and provide property services

• Arrange property viewings and valuations

• Manage property sales, purchases, and lettings

• Carry out identity and anti-money laundering checks

• Communicate with you about properties and services

• Send relevant marketing communications (where consent is given)

• Improve our website and services

• Comply with legal and regulatory obligations

4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity — to provide estate agency services

• Legal obligation — for compliance with property and AML regulations

• Legitimate interests — to run and improve our business

• Consent — for marketing communications and optional cookies

You may withdraw consent at any time.

5. How We Store and Protect Your Data
We store personal data securely using:

• Password-protected systems

• Secure cloud-based CRM and email platforms

• Encrypted data storage where appropriate

• Access controls limiting staff access to necessary data only

We retain personal data only for as long as necessary for business or legal purposes. Typical retention periods:

• Client transaction records — up to 6 years

• AML records — 5 years (legal requirement)

• Marketing contacts — until consent is withdrawn

When no longer needed, data is securely deleted or anonymised.

6. Sharing Your Information
We may share your data with trusted third parties where necessary, including:

• Solicitors and conveyancers

• Mortgage brokers and financial advisors

• Referencing agencies

• Property portals (Rightmove, Zoopla, etc.)

• IT and CRM service providers

• Regulatory or legal authorities where required

All third parties are required to handle your data securely and lawfully.
We do not sell personal data.

7. International Data Transfers
Some of our service providers may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations

• Standard contractual clauses

• Approved certification frameworks

8. Cookies
Our website uses cookies to:

• Ensure proper website functionality

• Analyse website traffic

• Improve user experience

You can control cookie settings through your browser or our cookie consent banner.

9. Your Data Protection Rights
Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent

To exercise your rights, contact us at: [insert email]

10. Complaints
If you are unhappy with how we handle your data, please contact us first so we can resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO):
ICO website: https://ico.org.uk
Helpline: 0303 123 1113

11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices. Please review their privacy policies separately.

12. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “last updated” date.